If you have any queries regarding our products and services we are happy to help, simply contact our Customer Support Team.
Office Opening Hours
08:00 - 18:00 (GMT) Monday to Friday
09:00 - 17:00 (GMT) Saturday, Sunday & UK Bank Holidays
Email: [email protected]
Telephone: +44 (0)1784 475509 (during office hours)
Postal Address: World Duty Free Group, Customer Support Team, Runnymede Warehouse, Windsor Road, Egham, Surrey, TW20 0AE UK
If you would like to give us feedback about a recent visit to one of our stores, please click here to visit our Service Compass Survey and select "Enter as passenger".
Frequently Asked Questions
Many of the questions we get asked about our stores and services have been addressed within our FAQ section. If your query is not answered there, please feel free to get in touch.
Refunds & Returns
For more information on our Returns Offer, please see our Refunds & Returns page.
Looking for more information on our Price Promise? Click here for more details.
Please contact our Communications team. Click here for more details.